Return Policy

TN EBIKE RETURN POLICY:
RETURN POLICY FOR DALAT V1 PRODUCTS ONLY, OTHER PRODUCTS ARE FINAL SALE (NO RETURN)

  TN Ebike allows you to return your purchased item for a period of 14 days from the date of purchase. The returned product must be new, unused, original packaging. In order to process a return, you must email us at: tnebike@gmail.com. You are solely responsible for returning the item in its original packaging to TN Ebike when you process the return. You are solely responsible for any and all shipping and handling charges and you will be charged a 20% restocking fee upon TN Ebike’ receipt of the item. TN Ebike will not issue a credit until it is in possession of the returned item.

CANCELED ONLINE ORDERS

  Online orders typically are processed within 24-48 hrs. after the order has been placed. Unshipped orders are subject to the 3% administration fee. Orders canceled after the order has shipped are subject to the normal return policy. Customers are responsible for the return shipping cost. You must accept delivery, contact TN Ebike to obtain a return approval and ship the item back to the correct address. If delivery of an item is refused, you will be refunded the purchase price excluding the original “free shipping” cost, return postage costs and the standard 20% restocking fee. TN Ebike will not issue a credit until it is in possession of the returned item. All used bikes and items are final sale.

 

DAMAGED OR DEFECTIVE ITEMS (APPLIED WHEN SHIPPED BY TN EBIKE AND USING OUR PROVIDED CARRIER ONLY)

  If you receive a damaged item, contact our Customer Service Department within 4 days of delivery at tnebike@gmail.com with supporting images and documentation. If there is significant visible damage to the shipping box or skid, please inform to the carriers right the way. Please take photos of the package and request that the carrier starts a claim with their company. At the same time, we will ship you any damage part that was damaged during the shipping process if the carrier do not compensate.

  If you believe you have a defective product that was purchased within the last 14 days, it may be eligible for a manufacturing inspection by TN Ebike. We reserve the right to determine between a defective product and normal wear-and-tear. We do not replace products that have been replaced from a previous defective claim.

  If you have any questions or concerns regarding returns, please contact our customer service team at tnebike@gmail.com.