Warranty Policy
1/ Our Brand Products (Dalat V1) - 1 Year warranty
All Brand New Ebikes that are sold directly by TN Ebike after 2024 are protected against manufacturing defects for one (1) year or 8000km on ODO (whichever comes first) warranty for battery, frame, motor, display and other electrical parts beginning on the date of purchase. TN Ebike will cover the cost of replacement parts and labor during the warranty period (only when the bikes are serviced at our workshop). All new bikes will come with free assemble and full check up by our E bike technician before releasing to our beloved customers
Note: The warranty provided by TN Ebike is non-transferable and applies only to the original purchaser of the product. The warranty may not be assigned or transferred to any subsequent owner or user of the product. The warranty Dalat V1 2023 versions are still covered for 6 months
To be eligible for warranty service, the original purchaser of the product must present a copy of the original purchase receipt or invoice, as proof of purchase. TN Ebike reserves the right to refuse warranty service to anyone who is unable to provide proof of purchase.
2/ Partnership products
For all products that are from other brands with which TN Ebike has a partnership or dealer agreement, a warranty will usually be offered for one (1) year warranty (for bike) and 6 months (for scooter) starting from the date of purchase. Please note that warranty policies may vary for each brand, and all warranty repairs will be handled by the respective company that TN Ebike has a partnership with. For more precise warranty policy information for each product, customers are encouraged to contact TN Ebike. TN Ebike can assist you to submit a warranty form on your behalf, however, TN EBike will not be reponsible for any warranty refused or cannot be applied by the partnership company.
3/ TN Ebike Used, Refurbished, Open-box products
All used eBikes sold by TN Ebike are protected by a one-week limited warranty for customer satisfaction. This warranty only covers defective parts that affect the safety and performance of the bike. TN Ebike is not responsible for repairing any parts that are already broken or for normal wear and tear. Before being sold to our valued customers, all used eBikes go through a full tune-up process by our experienced technicians to ensure that they meet standard safety requirements.
ALL SALES ARE FINAL FOR USED EBIKE
4/ Attention:
- Please note that all claims for warranty coverage must be brought to TN Ebike Service Centre or an authorized dealer for evaluation and approval. If our technician confirms that a part is defective, TN Ebike will be responsible for repairing or replacing the defective part. The replacement part may not be identical to the original part in brand, model, color, or design, but all parts are always available for our valued customers to ensure 100% satisfaction. In the event of a shortage in parts supply, delivery of the replacement part may take a few weeks to arrive.
What is not covered under limited warranty?
- Normal wear and tear of any Covered Components
- Consumables or normal wear and tear parts which include, but are not limited to, brake components, suspension components, seat, rack, rims, tires, and inner tubes.
- Any damage, corrosion, malfunction, or defects resulting from:
- Failure to follow instructions provided by TN Ebike via the Owner’s Manual, the TN Ebike website, emails, text or instant messaging, or verbal communication.
- Misuse, neglect, abuse, improper assembly, operator error, extreme riding, and stunt riding.
- The installation of 3rd party parts or accessories, unauthorized alterations and modifications, and unauthorized tempering and reprogramming of electrical components.
- Improper storage and maintenance.
- Natural disasters, accidents, and water damage.
- Power surges and the use of chargers not supplied by TN Ebikes.
- Cosmetic damage due to usage.
- Any damage due to usage that does not affect the safe operation of the Covered Component.
What will void the TN Ebikes Limited Warranty?
- Commercial use: Use as part of a Rental Fleet or as a Company Vehicle for travel or courier purposes.
- The installation of any electrical components not originally supplied by TN Ebikes company
- Unauthorized tempering or reprogramming of electrical components.
- Using your own shipping/ carrier company to ship the bike and damage it during delivery period.
- Unauthorized modification, alteration, and addition to Covered Components and eBikes.